Welcome to AROMASTRA. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before proceeding.
If you do not agree with any part of these terms, you are advised not to use our website or services.
1. Introduction
These Terms & Conditions govern your use of the AROMASTRA website and all related products, services, communications, and transactions. By accessing this website, you confirm that you accept these terms in full.
2. About AROMASTRA
AROMASTRA is a food brand dedicated to crafting premium-quality pickles, spices, and sauces, inspired by traditional Indian recipes and produced under modern quality standards. Our products cater to retail consumers, bulk buyers, hospitality businesses, and export markets, subject to applicable laws and regulations.
3. Use of Website
- You must be 18 years or older to use this website.
- You agree to use this website only for lawful purposes.
Any attempt to misuse, disrupt, copy, damage, or gain unauthorized access to the website or brand assets is strictly prohibited.
4. Product Information
At AROMASTRA, our products are prepared using carefully selected ingredients, traditional methods, and controlled manufacturing practices. We prioritize authentic taste, food safety, hygiene, and consistency, while respecting the natural variations that come with real, farm-sourced ingredients.
- Product descriptions, images, and information are provided for general informational purposes only.
- Due to the natural and traditional nature of food products, minor variations in taste, colour, texture, or appearance may occur.
- Product images are for representation purposes and may differ slightly from the actual product delivered.
- AROMASTRA reserves the right to modify, update, or discontinue any product without prior notice.
5. Quality, Safety & Compliance
- All products are manufactured in FSSAI-certified facilities following strict hygiene and quality control standards.
- Customers are responsible for proper storage and handling of food products as advised.
- For export or international orders, buyers must ensure compliance with local food laws, import regulations, and customs requirements of their respective countries.
6. Orders & Availability
- Orders are not processed on the website
- Clicking “Buy Now” redirects users to our official WhatsApp number
- Our executive will manually confirm your order, delivery timeline, and payment method
- You are responsible for reviewing order details before confirming purchase.
- Product availability may vary depending on location, season, and production capacity.
- Bulk and export orders are subject to custom agreements, timelines, and compliance requirements.
7. Pricing and Payments
- All prices are communicated transparently via WhatsApp
- Prices are subject to change without prior notice
- Full payment must be completed before dispatch, through the payment method discussed on WhatsApp
- Any applicable taxes, duties, or shipping charges are the responsibility of the buyer unless stated otherwise
- Prices may differ for retail, bulk, and export orders.
- No payment gateway is integrated on the website
8. Shipping and Delivery
- Delivery details will be shared after order confirmation
- Delivery timelines are estimates and may vary due to logistics, location, or regulatory procedures.
- AROMASTRA is not responsible for delays caused by third-party courier services, customs clearance, or force majeure events.
- You will receive your tracking details or estimated delivery via WhatsApp
9. Returns and Complaints
Due to the perishable and consumable nature of our food products:
- Returns are not accepted unless the item is damaged, expired, or incorrect
- Contact us on WhatsApp within 3 days of delivery to report issues
- We may require photos or videos as evidence before issuing a resolution
- Refunds, replacements, or discounts are offered case-by-case, based on our discretion
10. Intellectual Property
- All content on this website—including logos, images, text, and designs—is the intellectual property of AROMASTRA.
- Unauthorized reproduction, copying, or commercial use is strictly prohibited.
11. Limitation of Liability
Aromastra is not liable for:
- Any loss or damage caused by the use or misuse of our products
- Delays, errors, or service interruptions caused by technical faults
- Misinterpretation of health-related content or herbal usage
- External issues arising from courier companies or third-party services
12. User Conduct
By using our website or WhatsApp ordering system, you agree not to:
- Post or send offensive or misleading information
- Interfere with the functioning of the website
- Impersonate Aromastra staff or customers
- Use the content for unlawful or commercial exploitation
13. Governing Law
These Terms are governed by the laws of India. Any legal disputes will fall under the jurisdiction of courts located in Satara, Maharashtra.
14. Changes to Terms
AROMASTRA reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website indicates acceptance of the revised terms.
15. Contact Us
For any questions or concerns regarding these Terms, please contact us at:
📧 Email: food.aromastra@gmail.com
📍 Address: Satara, Maharashtra India 415002
